Call Me 2

On my last blog I talked about communication, or the lack thereof. It was concerning our quest to refinance our house. I wrote briefly that we started this whole thing in December of last year. After much attention to our case they had decided that a radical adjustment was not feasible because we would not be able to afford the payment. Radical adjustment only means that they change your interest rate to help you out, sometimes for a fee. I don’t understand, we have been making this payment for 13 years and they will not lower the rate because we can not afford the new lower payment. Where does this logic come from? Well, like I stated in the last post, we tried twice to submit forms for the Making Home Affordable plan but we did not have the proper documents. Instead of calling us and letting us know they just sat on it until we called them. When we questioned this they said that it was not their job to call and let us know. Nice. My wife called them again yesterday, after my blog, and again they said that the information that we submitted for the third time was inadequate. And again they did not deem it was important to call. They did, however, let us know that our name had been removed from the system because it has been over thirty days since we submitted the forms. It would not have been that long if they had called us right away and let us know what we needed. It seems that our cell phone number, our land line and our emails are only used to contact us if we are approved. I will admit that I do not know all of the ins and outs of banking but this does not seem like the way to run any kind of business. Now we have to start all over again. We started today by going to the bank that holds our mortgage and speaking to the manager. When we told them of the practices of this department she was appalled. I can assure you we are even more appalled. She gave our name to one of the district managers and he should soon be contacting us. We have the opportunity to save a great deal of money, cut our payments and shorten the length of our mortgage. This bank that we go to has an ad that states “sometimes all people need is people, a good bank understands that.” They do not seem to understand their own ad. A Nice Guy understands it.

　

　

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